Shipping policy
Shipping
All local orders will be despatched within 24 hours once payment is confirmed. For orders $80 and above, we are delighted to offer free doorstep delivery. Apart from that, shipping will be $2 flat rate for all local orders.
Shipping will be carried out via J&T and a tracking number will be notified to the customer via our order confirmation.
For international orders, shipping costs will be shown at the point of checkout. The customer is responsible for payment of all duties or taxes imposed by the destination country.
Return & Refund
To start a return, you can contact us at shop@yourtopshelf.store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you have any unanswered questions, please direct it to talktous@yourtopshelf.store or send us a question below. We will try to get back to you within 24 hours.